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MazTech Middle East & Africa 2015

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It is hard to reach the top…

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How is it to remain there…

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Ask Team Galadari who retained the Top Spot at the recently concluded MazTech ME & AF

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Six steps…

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Lady luck is always with HXXX MXXXX.
Juicy, ripe, examples are just waiting everywhere for him to pluck.
Oh I forgot to tell, HXXX MXXXX is a trainer I adore, try to emulate, and sometimes envy.
Like all those who attend his classes I too eagerly wait for moments when he is stuck. But as I told you, luck is always with him.
We think he is stuck… soon he will say “I am sorry, I don’t no” or ” Let me check with MXXX”. [MXXX is his boss in Japan] or something similar… But… See what happened last week!
It was a level 3 session.
First day of the course Basics of Troubleshooting. A prerequisite for the advanced troubleshooting courses.
The participants!?
All skilled diagnostic technicians… hardcore professionals with years and years of experience in troubleshooting…
And HXXX MXXXX was teaching them basics of troubleshooting!

“I know it will be a little boring… But, you know, you have to complete this for Masters Certification… we are very rigid on the Masters curriculum… there are reasons… I know you all… what you are capable of… but we have to…”

Less than an hour into Six Steps of Troubleshooting and…

“Mr. HXXX, collecting information, analyzing symptoms, blah, blah, blah… we do this everyday… as troubleshooters this is what we all do every day… shall we skip this course?… shall we go directly to Advanced Body Electrical Troubleshooting?” They are ruthless even with revered trainers like HXXX MXXXX.

HXXX MXXXX stood silent for a moment. Then adjusted his tie… looked at his watch…  “All right gentlemen… we break for lunch… 45 minutes earlier… come back at two… sharp two”

And he went to the workshop while we headed towards the dining room.

Tricky situation. Trainees have lost interest in the topic. They question the relevance of the course. We were sure Mr. HXXX is at his Waterloo at last…

We had a quick lunch.

All of us were eager to be back in the training room.

“Let’s move to the workshop.” HXXX MXXXX was waiting for us near the elevator.

He took us straight to bay number 23.

Bays 23 to 25 belong to electricians. SXXX KXXXX, a very experienced electrician was at 23, beside a sports car…

“Why not Mr. HXXX?! I am happy to share all I know…I got her this morning. Haven’t touched her yet. Busy with a Radar Cruise Control System complaint. Accident repair at a local garage! They cooked up the wiring… this girl came three days back… not starting… cranking is fine…JXXX and KX SXXX tried… they tried for two days…today TXXX gave her to me… they think it is electrical… PCM may be…”

“Gentlemen… this is our baby… you have time till SXXX tames the Radar… let’s start.”

A short while later…

“PCM… can we have a PCM?” they were unanimous…

“PCM!… so quick! … PCM!! … why?… WHY?… gentlemen, why PCM?”

“We checked with JXXX and KX SXXX… everything else is fine… air fuel ratio at start is not correct… PCM is the only thing remaining.”

SXXX KXXXX stared at his trainees… the trademark twinkle in the eyes is back…

I saw a cloud of uneasiness descending on the trainees…

“Let’s have a word with JXXX and KX SXXX… guys, what was the customer complaint?”

“Engine not starting sir… cranking is fine sir”

“No sir… we didn’t see the customer… the recovery truck dropped it here sir…”

“No sir… he didn’t say anything…”

“CXXX AXXXX may be knowing it sir…”

“Good afternoon Mr. HXXX… no, I didn’t see the customer… she just gave me a call… we sent the recovery truck…”

“No Mr. HXXX… sorry I was too busy… I didn’t ask…”

After a moments silence…

“Gentlemen… now recollect what were discussing this morning… yes… six steps of troubleshooting… what’s the first step?”
“Collect the information! Correct!…but… did anyone do that?”

The trainees turned their faces towards JXXX and KX SXXX.

“No sir… we don’t talk to customers… service advisors do that sir…”

All faces now turned towards CXXX AXXXX, the service advisor who received the car.

“Did you ask me?… did you ask me anything?… they didn’t ask me a thing Mr. HXXX… now putting the blame on me…”

“It’s ok CXXX… You carry on… let’s move to training room… ”

“Gentlemen… let’s go back to the six steps. First step… yes… collect the information… can you tell me the sources of information?”

“Customer! Yes! The most important source of information. Let’s start with the customer. Who’s going to do the diagnostic interview? You have to concentrate on… yes… three Ws and one H! Can anyone tell me what do they stand for?… okokok…WhatWhenWhereandHowmuch… don’t forget them during the diagnostic interview. Plan the interview and call. Have a clear idea what to ask. Minimum questions. Easy to answer questions… Twenty minutes to plan”

“Things are clear now. It was a hot day. Customer was filling fuel from a fuel station in Al Ain road. Around 100 kilometers from start… yes yes the engine was running… then she heard a loud bang noise… like a firecracker… bang … from the engine compartment… then the engine stalled. A gas station attendant opened the bonnet and there was smoke… and the engine never started again… yes yes normal cranking”

“Gentlemen… what next?… information from manufacturer… exactly… service information from manufacturer… then, information from distributor… about similar incidents”

At this point one of the trainees interrupted. “We had a similar case Mr. HXXX, a couple of years ago. Engine stalled during refueling. It was…”

“Interesting… see gentlemen…. it is possible… let’s go to the car… As SXXX explained, it can be easily verified with a vacuum gauge.”

And… it turned out to be the same case.

The discussions went off track, for a while, before HXXX MXXXX could resume with Basics of Troubleshooting.

Basics of Troubleshooting course continued, as planned, for three days.

And it turned out to be one of the most useful training sessions we ever had.

MazTech Reward Ceremony 2014

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MazTech

Happy

They did not try to win…

They just tried to be perfect…

Safe Journey to Team Galadari

MazTech Middle East 2013

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Happy

They did not try to win…

They just tried to be perfect…

Mazda Masters Oman – Towell Auto Centre Technical Skill Contest 2013

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